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KT Merry Fine Art Print Shop
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FAQ
FAQ

What is an Open Edition?

An open edition is a print produced with no preset limit to the number of copies that may be made. Each open edition is signed by KT (on the bottom right side of the print, just below the image). And each comes with a Certificate of Authenticity. We currently offer only two print sizes as open editions (14.5”x18" and 19”x24").

What is a Limited Edition?

A limited edition is a limited run of artwork that KT has numbered and signed, which means this is a collectible piece of art. KT Merry signs and numbers all limited edition prints (on the bottom right side of the print, just below the image) and each comes with a signed and numbered certificate of authenticity. We currently offer two print sizes per image as limited editions (31”x 40" and 40”x 52"). Prices are graduated so that as the edition sells out, the price increases. Once an edition sells out, it is closed forever and will no longer be available.

Will my print be signed and/or editioned?

Each print is signed by KT Merry (on the bottom right side of the print, just below the image) and is presented with a Certificate of Authenticity. If the image is Limited Edition, it also comes with a series number.

Do you offer framing?

We are happy to offer custom framing for all of the artwork. There are several framing finishes for you to choose from, all of which can be found on the individual product page.

What sizes/dimensions do you offer of the image, border, mat and frame?

We offer multiple sizes to fit your space and encourage you to measure your space carefully. We have provided dimensions for the artwork based upon the image size, paper size and frame size.

 

Image Size (in) Print Size (in) Total Framed Size (in)
10.5 x 14 14.5 x 18 18.5 x 22
15 x 20 19 x 24 23 x 28
27 x 36 31 x 40 37 x 46
36 x 48 40 x 52 42 x 54

What is your return policy?

Due to the custom nature of our artwork, all sales are final. We have a non-returnable and non-refundable policy. However, if you received the wrong order or your order was damaged in transit, please contact us directly at customercare@ktmerryprintshop.com

Do you ship internationally?

We currently don't offer international shipping through our website. However, we can offer it on the individual basis.  Please contact us directly at customercare@ktmerryprintshop.com to request a formal quote for shipping to your international destination. 

Can I make a change to my shipping address, email or payment information?

Please email us as soon as possible at customercare@ktmerryprintshop.com and reference your order number to request changes to your order. 

Do I need to sign for my package delivery?

Given how special the artwork is to us, we require that all prints are signed for upon delivery.

Will my order arrive ready to hang?

Each order arrives with everything you need to hang it immediately. You will receive protective paperback finish, wall bumpers, hanging hardware, nails, and hanging and care instructions.

How quickly will my order ship?

Your shipment date is determined by the type (unframed or framed) and the size of the artwork ordered.


All unframed prints will ship within 10 to 12 business days from the date ordered, using FedEx Ground.

For all framed orders, please allow 2 to 3 weeks until shipment. Smaller framed prints (14.5”x18" and 19”x24") will ship via FedEx Ground within the U.S.Delivery speed varies for international shipping. Please email us for international shipping quotes. Large-sized framed prints (31”x40" and 40”x 52") will ship via FedEx Ground in 2 to 5 business days.

For all products, please see the individual product page on our website for more shipping information.  

If you would like to request special or rushed delivery, please email us at customercare@ktmerryprintshop.com.

What if my order is lost?


In the unlikely event your package is lost in transit, please contact FedEx to report the issue and then contact us at customercare@ktmerryprintshop.com.

What type of packaging do you use?

We ship our prints in custom reinforced cardboard boxes with bumpers enclosing and protecting them. Each frame arrives gift-wrapped in kraft paper and great care is taken to insure that all prints travel safely. 

How do I track my order?

You can easily track the status of your order by logging into www.ktmerryprintshop.com and clicking on “order status.” You must have your order number readily available to do so.

How much will shipping cost?

We offer flat shipping charges depending upon whether a frame was ordered. For prints without a frame, shipping costs $15. For framed prints, shipping costs $25.

If you have questions about unique shipping situations, contact us at customercare@ktmerryprintshop.com so we can assist.

 

The website is declining my credit card. What do I do?

Most often, customers encounter issues using their credit card because they have entered a name and/or address that does not match the billing name and address on file for the card. Please review your order to ensure this information matches. If not, let us know and we’ll be happy to look into it further. You can reach us at customercare@ktmerryprintshop.com.

 

Can I have you create a custom print?

We’d be happy to discuss this further with you. Please contact us for any custom inquiries at customservice@ktmerryprintshop.com.

This is a gift. Do you include the price within the package?

We do not include a price or an invoice with any of our shipments. If you would like to include a handwritten note in your order, please email your order number and message to customercare@ktmerryprintshop.com.

Do you offer gift certificates?

We do offer gift cards. You can find them here. And, our checkout is set up to accept gift messages, so you may enter a message to your recipient at checkout in the "gift message" field.

Do you offer wholesale pricing?

If you are a designer looking to incorporate our work into your designs, please contact us directly at inquiries@ktmerryprintshop.com.

Do you collaborate with other brands/people/designers?

Absolutely. We love to collaborate and look forward to hearing more about your idea and/or project. Please email us at partnerships@ktmerryprintshop.com for more information.

Can I purchase a high-resolution image to print myself?

Since our pieces mean so much to us, we have to protect their integrity. Therefore, we do not license our images for others to print.

Can I copy or use the images from the website on my own website, blog, business card, etc.?

We’re flattered that you like the artwork, though all rights to all the images on this site are reserved by KT Merry and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without KT Merry's prior written consent.

Do you offer a military discount?

Yes, all active military personnel will receive 10% off their order. If you are active military and would like to receive your coupon code, please email a scanned copy your current Military ID to customercare@ktmerryprintshop.com and include your order number in the subject line. We will return your email with a coupon code for 10% off your entire order.

How do I contact you with questions/concerns?

Email us at inquiries@ktmerryprintshop.com. We are available to answer your questions Monday through Friday. We aim to reply to all emails within 24 hours.